Location: United States (Occasional travel & on location work required)

Type: Full Time

Currently reports to: CEO

Responsibilities

Strategic Development

• Collaborate with the CEO to set and manage member sales and retention objectives, goals, and KPIs.
• Collaborate with the CEO to create detailed member sales and retention strategies across direct selling, account management, partnerships, and community.
• Develop internal processes to achieve business objectives & KPIs.
• Analyze and leverage consumer, market, behavioral, channel, and category trends and customer data to consistently adapt sales and success strategies.
• Collaborate with Marketing to evaluate messaging that leads to brand growth and retention.
• Provide insight on product roadmap based on customer needs and company objectives.

Brand Member Sales

• Execute and augment the overall brand sales pipeline playbook.
• Execute and augment the overall brand sales pitch emails and meeting scripts.
• Oversee the Account Executive and provide coaching and feedback to enhance their ability to meet their sales targets. Handle issues that are escalated.
• Personally identify and create a sales pipeline of VIP brands and hit company targets. Manage every stage of VIP brands direct sales strategy from sourcing deals, pitching, and closing deals - Individual Contributor
• Conceptualize and execute hosting in person events to acquire potential brand members.
• Source prospective external events for the company to be present and put together a sales team to work those events.

Account Management - Individual Contributor

• Personally reach out to check in with brands through email, text, and call to offer support in getting the most out of the platform & provide updates.
• Execute and augment the brand account management playbooks.
• Execute and augment the brand account management emails and meeting scripts.
• Develop and oversee upselling opportunities with existing brands. 
• Oversee the team member handling the support email. Handle issues that are escalated.

Partnerships

• Work with the CEO to identify potential partnerships with external companies and organizations that could lead to growth in brand subscribers.
• Work with the CEO to Identify potential partnerships with external companies and organizations that could lead brand success.
• Oversee the project management and execution of all strategic partnerships.

Community

• Work with the Marketing team to identify community events and communication opportunities to strengthen community engagement.
• Be on site to attend community events and engage with members of the community.
• Engage in conversations in our digital WhatsApp community to spark discussions and foster community engagement.

Who You Are:

• A strong leader that acts, works well independently, and adapts when necessary.
• Excellent communication skills with a continuous learning mindset and bias for action.
• Extremely well organized with a high attention to detail
• Work well under pressure and can manage multiple priorities
• Strong time management skills; motivated and efficient
• Excellent written and oral communication skills
• Experience working directly with C-Level Executives, Board of Directors, and/or Founders
• A collaborative team player with a passion for cross-functional alignment.
• A creative problem-solver who excels at identifying simple solutions to complex problems.
• Relentlessly resourceful, able to execute tasks with limited information and ambiguity.
• Highly adaptable to a fast-paced startup environment requiring quick decision-making.
• Highly accurate and organized, with the ability to quickly learn new software.
• Know how to base decisions on metrics and data

Must Have:

• Bachelor’s degree
• Minimum of 7 years experience across B2B sales and account management
• Minimum of 5 years of B2B account management experience
• Minimum of 3 years of B2B SMB sales experience
• 3+ years of startup or small business experience
• Experience managing and hiring a team
• Experience with CRM systems
• Experience in the retail, fashion, or design industries

Your Life and Career at The Folklore:

• Stock options.
• Unlimited paid vacation.
• Flexible work schedule.
• Work remotely.
• Be part of a world-class startup team.
• Think and act like an owner-operator.
• Potential for rewarding career advancement opportunities.