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Director of Retail Sales & Account Management - FT

Location: New York, NY

Type: Full Time

Currently reports to: CEO

About The Folklore

The Folklore is a platform providing consumer goods brands with resources to grow their business and collaborate with global partners. Our software and marketplace tools help fashion, beauty, and home brands manage their wholesale business and access capital, while enabling retailers and service providers to better discover diverse and emerging market brands. The Folklore’s technology, education and community offering empowers emerging brands to globalize and scale their business.

The Folklore is a Techstars (Techstars Seattle 21’) and venture capital-backed company that has been featured by Vogue, Forbes, Fast Company, Inc., Bloomberg, and Entrepreneur. The company works with enterprise retailers like Nordstrom, Shopbop, and Revolve.

About The Role

The Folklore is searching for an experienced Director of Retail Sales and Account Management to close new enterprise retail partners and lead the retail account management team. This role is a key part of the leadership team that will help with developing strategies across enterprise retail sales and enterprise retail account management. A core responsibility will be sourcing and acquiring enterprise retailers as an individual contributor. They will also lead a two person retail account management team. This role will have a significant impact on the company's revenue, roadmap, and external relationships. This is an opportunity to get in on the ground level and work closely with our CEO to develop a barrier breaking world-class company.


Sales–Individual contributor 

  • Personally identify and create a sales pipeline of enterprise retailers and hit company targets
  • Personally manage every stage of the enterprise sales pipeline from sourcing deals, pitching executives, and closing deals
  • Cultivate and maintain relationships with enterprise customers’ executive teams
  • Execute and augment the enterprise retail sales pipeline playbook
  • Execute and augment the enterprise retail sales pitch emails and meeting scripts
  • Execute and augment the enterprise retail sales pitch emails and meeting scripts
  • Attend and host in person sales appointments during market seasons
  • Take buyers and retail executives out for in person meals or refreshments

Account Management / Team Management

  • Manage existing and recruit new retail account management team members
  • Oversee and provide support to retail account management team & ensure they hit their goals
  • Handle issues that are escalated by direct reports
  • Create reports on business status, risks, and revenue attainment
  • Execute and augment the account management playbook
  • Execute and augment the account management pitch emails and meeting scripts

Strategic Development

  • Collaborate with CEO to set and manage objectives, goals, and KPIs
  • Help CEO develop retail sales strategies to achieve business objectives
  • Provide insight on product roadmap based on customer needs and company objectives
  • Collaborate with Marketing to develop strategy for successful digital and physical selling events that lead to retail and sales growth

Who You Are

  • You have B2B Enterprise Retail Tech Sales experience with a proven track record of sourcing and closing enterprise retail deals 
  • A quick and intuitive learner with a strong understanding of sales and account management
  • You have played a key supportive role in successfully scaling revenue at an early stage company
  • Extremely well organized and can manage multiple projects simultaneously and prioritize effectively
  • A strong executer willing to take a hands-on approach 
  • Great communication skills, continuous learning, and bias for action
  • Great team player with passion for encouraging cross-functional collaboration and alignment
  • You have experience with building and scaling internal tools which drive efficient and effective operations
  • You are a creative problem-solver. You excel at identifying simple solutions to tough problems
  • You are relentlessly resourceful. When something needs to get done, you always find a way to make it happen. Even when the work is hard, you have the drive to power through it and execute with limited information and ambiguity

Must Have

  • Bachelor’s degree 
  • At least 7 years of professional sales experience 
  • Minimum of three years managing teams
  • Experience at small company or early stage startup
  • Experience with CRM systems

Your Life And Career At The Folklore

  • Stock options
  • Unlimited paid vacation
  • Flexible work schedule 
  • Work remotely
  • Medical benefits
  • Be part of a world-class startup team
  • Think and act like an owner- operator
  • Potential for a rewarding career advancement opportunities